Privacy Policy
Last updated: August 2026
Craftell Home (“Craftell Home,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us about a furniture or FF&E project, how we use it, and the choices you have. By using our website, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us — for example when you submit an enquiry, request a quotation, or send project documents. This may include your name, company, job title, email address, phone number, country, and the details, drawings, BOQ, or specifications you share about your project.
We also collect limited technical information automatically, such as your IP address, browser type, device information, pages viewed, and referring website, through cookies and similar technologies.
2. How We Use Your Information
- To respond to your enquiries and prepare quotations and manufacturing proposals;
- To communicate with you about projects, samples, orders, and delivery;
- To operate, maintain, and improve our website and services;
- To send business updates or information you have requested;
- To comply with legal, tax, and export-documentation obligations.
3. Cookies & Tracking
Our website uses cookies and similar technologies to keep the site working correctly, remember preferences, and understand how the site is used. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.
4. How We Share Information
We do not sell your personal information. We may share it only with trusted service providers who help us operate our business (such as logistics, hosting, or communication partners), and only to the extent needed to perform their work. We may also disclose information where required by law or to protect our legal rights.
5. International Transfers
Craftell Home is based in Foshan, China, and serves customers worldwide. Information you provide may be processed in China or in other countries where we or our service providers operate. We take reasonable steps to protect your information wherever it is processed.
6. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet commercial, accounting, or legal requirements.
7. Data Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you, or ask us to stop sending you business communications. To make a request, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised. Continued use of our website after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at craftellhome@gmail.com, or via the details on our Contact page.